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[Paid service] I can't make any update

Discussion in 'Help Requests & Support' started by FLoky, Sep 11, 2013.

  1. FLoky Thread starter Novice member


    Offline
    Message Count:
    2
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    My version of SE:
    4.5.0
    Hello
    I have a big problem with all of hire-expert plugin including the wall plugin
    In fact I can not update
    Yet all licenses are valid, during the verification they tell me that the license key is correct
    I need a solution please and and I will make payment if you answer quickly

    Thank you for your help

    Here are the errors that come back all the time (if you want the full log ask me)


    Code:
    [/COLOR][/B][/FONT]
[FONT=tahoma][COLOR=#5d5d5d]2013-09-10T23:57:50+00:00 WARN (4): [2] include_once(): Failed opening '/var/www/vhosts/mysite.com/httpdocs/application/modules/Apptouch/settings/install.php' for inclusion (include_path='/var/www/vhosts/mysite.com/httpdocs/application/libraries:/var/www/vhosts/mysite.com/httpdocs/application/libraries/PEAR:.') (/var/www/vhosts/mysite.com/httpdocs/application/libraries/Engine/Package/Manager.php) [676][/COLOR][/FONT]
[COLOR=#5d5d5d][FONT=tahoma]Error Code: 3d938c[/FONT][/COLOR]
[COLOR=#5d5d5d][FONT=tahoma]Stack trace:[/FONT][/COLOR]
[COLOR=#5d5d5d][FONT=tahoma]#0 /var/www/vhosts/mysite.com/httpdocs/application/libraries/Engine/Package/Manager.php(676): Engine_Package_Manager::execute()[/FONT][/COLOR]
[COLOR=#5d5d5d][FONT=tahoma]#1 /var/www/vhosts/mysite.com/httpdocs/install/controllers/ManageController.php(1135): Engine_Package_Manager->execute(Engine_Package_Manager_Operation_Disable, 'disable')[/FONT][/COLOR]
[COLOR=#5d5d5d][FONT=tahoma]#2 /var/www/vhosts/mysite.com/httpdocs/application/libraries/Zend/Controller/Action.php(513): ManageController->disableAction()[/FONT][/COLOR]
[COLOR=#5d5d5d][FONT=tahoma]#3 /var/www/vhosts/mysite.com/httpdocs/application/libraries/Zend/Controller/Dispatcher/Standard.php(289): Zend_Controller_Action->dispatch('disableAction')[/FONT][/COLOR]
[COLOR=#5d5d5d][FONT=tahoma]#4 /var/www/vhosts/mysite.com/httpdocs/application/libraries/Zend/Controller/Front.php(946): Zend_Controller_Dispatcher_Standard->dispatch(Zend_Controller_Request_Http, Zend_Controller_Response_Http)[/FONT][/COLOR]
[COLOR=#5d5d5d][FONT=tahoma]#5 /var/www/vhosts/mysite.com/httpdocs/application/libraries/Zend/Application/Bootstrap/Bootstrap.php(77): Zend_Controller_Front->dispatch()[/FONT][/COLOR]
[COLOR=#5d5d5d][FONT=tahoma]#6 /var/www/vhosts/mysite.com/httpdocs/application/libraries/Zend/Application.php(358): Zend_Application_Bootstrap_Bootstrap->run()[/FONT][/COLOR]
[COLOR=#5d5d5d][FONT=tahoma]#7 /var/www/vhosts/mysite.com/httpdocs/install/index.php(87): Zend_Application->run()[/FONT][/COLOR]
[COLOR=#5d5d5d][FONT=tahoma]#8 {main}[/FONT][/COLOR]
 
 
[COLOR=#5d5d5d][FONT=tahoma]2013-09-11T00:01:04+00:00 CRIT (2): exception 'Zend_Controller_Dispatcher_Exception' with message 'Invalid controller specified (externals)' in /var/www/vhosts/mysite.com/httpdocs/application/libraries/Zend/Controller/Dispatcher/Standard.php:242[/FONT][/COLOR]
[COLOR=#5d5d5d][FONT=tahoma]Stack trace:[/FONT][/COLOR]
[COLOR=#5d5d5d][FONT=tahoma]#0 /var/www/vhosts/mysite.com/httpdocs/application/libraries/Zend/Controller/Front.php(946): Zend_Controller_Dispatcher_Standard->dispatch(Object(Zend_Controller_Request_Http), Object(Zend_Controller_Response_Http))[/FONT][/COLOR]
[COLOR=#5d5d5d][FONT=tahoma]#1 /var/www/vhosts/mysite.com/httpdocs/application/libraries/Zend/Application/Bootstrap/Bootstrap.php(77): Zend_Controller_Front->dispatch()[/FONT][/COLOR]
[COLOR=#5d5d5d][FONT=tahoma]#2 /var/www/vhosts/mysite.com/httpdocs/application/libraries/Zend/Application.php(358): Zend_Application_Bootstrap_Bootstrap->run()[/FONT][/COLOR]
[COLOR=#5d5d5d][FONT=tahoma]#3 /var/www/vhosts/mysite.com/httpdocs/install/index.php(87): Zend_Application->run()[/FONT][/COLOR]
[COLOR=#5d5d5d][FONT=tahoma]#4 {main}[/FONT][/COLOR]
 
 
[COLOR=#5d5d5d][FONT=tahoma]2013-09-11T00:21:51+00:00 WARN (4): [2] constant(): Couldn't find constant _ENGINE_SSL (/var/www/vhosts/mysite.com/httpdocs/application/modules/Apptouch/settings/install.php) [49][/FONT][/COLOR]
[COLOR=#5d5d5d][FONT=tahoma]Error Code: 783f30[/FONT][/COLOR]
[COLOR=#5d5d5d][FONT=tahoma]Stack trace:[/FONT][/COLOR]
[COLOR=#5d5d5d][FONT=tahoma]#0 /var/www/vhosts/mysite.com/httpdocs/application/modules/Apptouch/settings/install.php(49): constant('_ENGINE_SSL')[/FONT][/COLOR]
[COLOR=#5d5d5d][FONT=tahoma]#1 /var/www/vhosts/mysite.com/httpdocs/application/libraries/Engine/Package/Installer/Abstract.php(162): Apptouch_Installer->onPreInstall()[/FONT][/COLOR]
[COLOR=#5d5d5d][FONT=tahoma]#2 /var/www/vhosts/mysite.com/httpdocs/application/libraries/Engine/Package/Manager.php(681): Engine_Package_Installer_Abstract->notify('preinstall')[/FONT][/COLOR]
[COLOR=#5d5d5d][FONT=tahoma]#3 /var/www/vhosts/mysite.com/httpdocs/install/controllers/ManageController.php(1175): Engine_Package_Manager->execute(Engine_Package_Manager_Operation_Install, 'preinstall')[/FONT][/COLOR]
[COLOR=#5d5d5d][FONT=tahoma]#4 /var/www/vhosts/mysite.com/httpdocs/application/libraries/Zend/Controller/Action.php(513): ManageController->installAction()[/FONT][/COLOR]
[COLOR=#5d5d5d][FONT=tahoma]#5 /var/www/vhosts/mysite.com/httpdocs/application/libraries/Zend/Controller/Dispatcher/Standard.php(289): Zend_Controller_Action->dispatch('installAction')[/FONT][/COLOR]
[COLOR=#5d5d5d][FONT=tahoma]#6 /var/www/vhosts/mysite.com/httpdocs/application/libraries/Zend/Controller/Front.php(946): Zend_Controller_Dispatcher_Standard->dispatch(Zend_Controller_Request_Http, Zend_Controller_Response_Http)[/FONT][/COLOR]
[COLOR=#5d5d5d][FONT=tahoma]#7 /var/www/vhosts/mysite.com/httpdocs/application/libraries/Zend/Application/Bootstrap/Bootstrap.php(77): Zend_Controller_Front->dispatch()[/FONT][/COLOR]
[COLOR=#5d5d5d][FONT=tahoma]#8 /var/www/vhosts/mysite.com/httpdocs/application/libraries/Zend/Application.php(358): Zend_Application_Bootstrap_Bootstrap->run()[/FONT][/COLOR]
[COLOR=#5d5d5d][FONT=tahoma]#9 /var/www/vhosts/mysite.com/httpdocs/install/index.php(87): Zend_Application->run()[/FONT][/COLOR]
[COLOR=#5d5d5d][FONT=tahoma]#10 {main}[/FONT][/COLOR]
 
 
[COLOR=#5d5d5d][FONT=tahoma]2013-09-11T00:24:08+00:00 NOTICE (5): [8] Undefined index: Filedata (/var/www/vhosts/mysite.com/httpdocs/install/controllers/ManageController.php) [454][/FONT][/COLOR]
[COLOR=#5d5d5d][FONT=tahoma]Error Code: 6a3603[/FONT][/COLOR]
[COLOR=#5d5d5d][FONT=tahoma]Stack trace:[/FONT][/COLOR]
[COLOR=#5d5d5d][FONT=tahoma]#0 /var/www/vhosts/mysite.com/httpdocs/application/libraries/Zend/Controller/Action.php(513): ManageController->uploadAction()[/FONT][/COLOR]
[COLOR=#5d5d5d][FONT=tahoma]#1 /var/www/vhosts/mysite.com/httpdocs/application/libraries/Zend/Controller/Dispatcher/Standard.php(289): Zend_Controller_Action->dispatch('uploadAction')[/FONT][/COLOR]
[COLOR=#5d5d5d][FONT=tahoma]#2 /var/www/vhosts/mysite.com/httpdocs/application/libraries/Zend/Controller/Front.php(946): Zend_Controller_Dispatcher_Standard->dispatch(Zend_Controller_Request_Http, Zend_Controller_Response_Http)[/FONT][/COLOR]
[COLOR=#5d5d5d][FONT=tahoma]#3 /var/www/vhosts/mysite.com/httpdocs/application/libraries/Zend/Application/Bootstrap/Bootstrap.php(77): Zend_Controller_Front->dispatch()[/FONT][/COLOR]
[COLOR=#5d5d5d][FONT=tahoma]#4 /var/www/vhosts/mysite.com/httpdocs/application/libraries/Zend/Application.php(358): Zend_Application_Bootstrap_Bootstrap->run()[/FONT][/COLOR]
[COLOR=#5d5d5d][FONT=tahoma]#5 /var/www/vhosts/mysite.com/httpdocs/install/index.php(87): Zend_Application->run()[/FONT][/COLOR]
[COLOR=#5d5d5d][FONT=tahoma]#6 {main}[/FONT][/COLOR]
 
 
[COLOR=#5d5d5d][FONT=tahoma]2013-09-11T00:30:14+00:00 CRIT (2): exception 'Zend_Controller_Dispatcher_Exception' with message 'Invalid controller specified (externals)' in /var/www/vhosts/mysite.com/httpdocs/application/libraries/Zend/Controller/Dispatcher/Standard.php:242[/FONT][/COLOR]
[COLOR=#5d5d5d][FONT=tahoma]Stack trace:[/FONT][/COLOR]
[COLOR=#5d5d5d][FONT=tahoma]#0 /var/www/vhosts/mysite.com/httpdocs/application/libraries/Zend/Controller/Front.php(946): Zend_Controller_Dispatcher_Standard->dispatch(Object(Zend_Controller_Request_Http), Object(Zend_Controller_Response_Http))[/FONT][/COLOR]
[COLOR=#5d5d5d][FONT=tahoma]#1 /var/www/vhosts/mysite.com/httpdocs/application/libraries/Zend/Application/Bootstrap/Bootstrap.php(77): Zend_Controller_Front->dispatch()[/FONT][/COLOR]
[COLOR=#5d5d5d][FONT=tahoma]#2 /var/www/vhosts/mysite.com/httpdocs/application/libraries/Zend/Application.php(358): Zend_Application_Bootstrap_Bootstrap->run()[/FONT][/COLOR]
[COLOR=#5d5d5d][FONT=tahoma]#3 /var/www/vhosts/mysite.com/httpdocs/install/index.php(87): Zend_Application->run()[/FONT][/COLOR]
[COLOR=#5d5d5d][FONT=tahoma]#4 {main}
    FLoky, Sep 11, 2013
    #1

  2. SPQR Super-Moderator


    Offline
    • Super Moderator
    Message Count:
    282
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    Are you do automatic updating or you do that manually?
    SPQR, Sep 12, 2013
    #2

  3. FLoky Thread starter Novice member


    Offline
    Message Count:
    2
    Likes Received:
    0
    My version of SE:
    4.5.0
    Hello
    I tried the installation of three ways:
    - Transfer the file in ftp Repertoir with CHMOD 777 (temporary / package / archives)
    - Download directly on the page mysite.com / install / manage / select
    - By going to mysite.com / admin / hecore and clicking "update plugin"

    None of them work ... :(
    FLoky, Sep 12, 2013
    #3

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